Shipping Policy for heirloomglade.com

At heirloomglade.com, we take great care in preparing every order for its journey to you. Our goal is to ensure that each piece of traditional craftsmanship, from delicate glass baubles to handcrafted wooden pyramids and intricate music boxes, arrives exactly as you envision—safely, soundly, and with the same warmth that inspired your choice.

Packing with Precision and Care
Because our collection includes heirloom-quality decorations made from materials such as glass, wood, brass, pewter, and acrylic, every item is individually inspected before packing. Our team uses protective cushioning, sturdy boxes, and shock-absorbing materials to guard against movement during transit. Fragile ornaments, including personalized glass hearts and large XXL decorative figures, receive extra reinforcement. For items with integrated lighting or electric drives, we ensure all components are securely fixed and separated from delicate surfaces.

Domestic and International Delivery
We are proud to offer shipping to a wide range of destinations. Whether you are decorating a single room in a city apartment or preparing an entire countryside home for the Advent season, our shipping partners are selected for their reliability and careful handling. For larger pieces—such as tall artificial Christmas trees, multi-storey pyramids, or oversized Advent calendars—special arrangements may be applied to guarantee safe passage. No matter the size of your order, every shipment is treated with the same respect for the craft.

Order Processing and Dispatch
Once you complete your purchase on heirloomglade.com, our packing process begins promptly. We strive to dispatch all ready-to-ship items as quickly as possible. In peak seasons, or for custom-engraved ornaments, please allow a little extra time as our artisans and packers ensure every detail meets our standards. You will receive a confirmation when your order leaves our workshop, so you can prepare to welcome your decorations.

Tracking and Responsibility
Every shipment is accompanied by a tracking method, allowing you to follow your package’s progress from our door to yours. We partner only with carriers who share our commitment to careful transport. While we take full responsibility for packing each item correctly, once the carrier is in possession of the parcel, their terms for safe delivery apply. Rest assured, we work closely with them to resolve any rare issue that may arise.

Multiple Items and Partial Deliveries
If your order contains both standard-sized ornaments and oversized decorations, we may send them in separate shipments to ensure optimal protection. You will never pay extra for this split delivery—it is simply part of our commitment to getting every piece to you whole. When multiple boxes are used, each one will be clearly labeled so you can track them individually.

Regions We Serve
We ship to many locations around the world. However, certain extremely remote areas may have limited carrier coverage. In such cases, our customer service team will contact you promptly to discuss alternative solutions. We believe that the joy of traditional Christmas decorations should not be stopped by distance, and we always try to find a way to reach you.

Customs, Duties, and Local Regulations
For international deliveries, please be aware that your order may be subject to local import taxes, customs duties, or handling fees. These are not included in our shipping charges and are your responsibility. Since regulations vary by country, we recommend checking with your local customs office before ordering. We are required to declare the full value of the contents on customs forms, and we cannot mark items as gifts or alter values.

Damaged or Lost Items
Although we pack every order with the utmost care, accidents during transit are very rare. If your package arrives with visible damage to the outer box, please photograph the box before opening. If any item inside is broken or missing, contact us immediately with your order number and photos of the damage. We will work with the carrier to resolve the situation and, when confirmed, arrange a replacement or refund according to our policies. For lost packages, the same principle applies: after the carrier’s maximum delivery window has passed, we will initiate a trace and then resolve the matter in your favor.

Returns and Exchanges Related to Shipping
If you receive a wrong item due to a packing error on our part, we will cover all return shipping costs and send the correct item. For returns due to change of mind, the item must be unused and in original packing. Return shipping costs are your responsibility, and we strongly recommend using a tracked service. Original shipping fees are non-refundable unless the return is caused by our mistake.

Contact-Free and Safe Deliveries
Your safety and the safety of our delivery partners matter. Where possible, carriers will leave packages in a secure location if you have provided such instructions. For valuable or fragile pieces, a signature may be required. We encourage you to provide a delivery address where someone can receive the parcel in person, especially for larger or multiple-box orders.

Continuous Improvement
We regularly review our shipping methods, materials, and carrier partnerships to ensure we are offering the best possible service. As seasons change and new products join our collection, we adapt our packing and shipping guidelines accordingly. Our promise is simple: your chosen decorations, from a single incense smoker to a complete Christmas pyramid, will be handled as if they were our own.

Thank you for choosing heirloomglade.com. We are honored to help you bring the magic of traditional festive decorations into your home, wherever in the world you may be.